Refund Policy

Overview

Announser crew plans (Pulse and Spotlight) are digital software subscriptions. Payments are processed by Paddle, which acts as Merchant of Record. This policy explains cancellations and refunds for those subscriptions.

Cancelling

You can cancel a paid crew subscription at any time from Edit crew → Plan & billing (or via the Paddle customer portal if you are the billing contact).

After you cancel, you normally keep paid access until the end of the current billing period. When that period ends, the crew returns to locked or trial rules described in the product (public publishing and storage limits may change).

Refunds

Because Announser is a digital service that starts when you subscribe, fees for a billing period that has already begun are generally non-refundable.

If you believe you were charged in error (for example a duplicate charge, or you cancelled before renewal but were still billed), contact us promptly at support@atomia.fi with your account email, crew name, and approximate charge date. We will review the case and work with Paddle where a refund is appropriate.

EU/EEA consumer withdrawal rights may apply to distance contracts. Where the law gives you a right to withdraw, that right remains. If you ask us to start the paid service immediately, you may lose the right to withdraw for the period already supplied, to the extent allowed by law.

How to request help

Email support@atomia.fi. Include enough detail for us to find the charge. Do not send full card numbers by email.

Pricing for each plan is described on our Pricing page. Terms of Service and Privacy Policy also apply.

Operator

Announser is operated by Atomia Oy (Finland).